Product Warranty
Coverage
All AddisXpress products come with a one-year warranty covering defects in materials and workmanship from the date of original purchase. This warranty is valid when you buy directly through our online store or from an authorised AddisXpress reseller.
Scope of Warranty
Coverage Details:
Our warranty safeguards against defects in materials and workmanship under normal use. We aim to provide you with reliability and peace of mind.
Minor Faults:
For minor product issues, we offer prompt repair or replacement at no extra cost to you.
Major Faults:
Should a major fault occur, you're entitled to a refund, replacement, or repair. We prioritize your satisfaction in resolving significant concerns.
Claim Requirements
To initiate a warranty claim, you must present proof of purchase (e.g., order number, receipt). Our team will facilitate a smooth claim process for you.
Exclusions
Our warranty does not cover:
- Normal wear and tear from daily use.
- Misuse, lack of care, mishandling, or accidents outside the warranty scope.
- Use of the product beyond its intended purpose.
- Damage from improper/unauthorised repair or maintenance.
- Subjective assessments of the product, such as speed or strength.
Warranty Claim Process
Filing a warranty claim is straightforward:
- Contact our customer service team via email or through our online form.
- We'll guide you through each step, ensuring a hassle-free experience.
Consumer Law
Our warranty is designed to complement the rights you have under Consumer Law, offering additional protection and confidence in your purchase.